Privacy Policy

INTRODUCTION

Your privacy is important to us. This document explains what personal data we collect from users, how we use it, and for what purposes, among other important details.

Users over the age of 14 may register without prior consent from parents, guardians, or legal representatives. In the case of minors under 14, or individuals legally declared incapacitated, parental, guardian, or legal representative consent will always be required.

We will never request more information than is strictly necessary for the requested services; we will never share personal data with third parties except as required by law or with your prior authorization; and we will never use your data for purposes not previously disclosed.

As a user, you should carefully review this Privacy Policy regularly, and whenever you provide personal information, as it may be subject to updates to comply with applicable regulations or to reflect changes on the website. Publication on the provider’s website shall be sufficient notification of such changes.

DATA CONTROLLER

Identity: CINCOS, SL (hereinafter, the “Provider”)

Tax ID (NIF): B61863494

Postal Address: C/ Quintana i Millars, 2E · 08940 Cornellà de Llobregat (Barcelona)

Correo Electrónico: contactos@cincos.es

Data Protection Officer (DPO): Veronique Brousseau

DPO Contact Location: Barcelona

CINCOS, SL, as the Controller of this Website, informs you, in compliance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR), Organic Law 3/2018 of December 5 (LOPDGDD), and Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE), that it has implemented the necessary technical and organizational security measures to ensure and safeguard the confidentiality, integrity, and availability of the personal data provided.

METHODS OF DATA COLLECTION AND TYPES OF DATA COLLECTED: The personal data we collect and the methods of collection are as follows:

  1. Via the contact form: name, email, age, phone number.
  2. Via the registration form: name, email, phone number.
  3. Via the subscription form: name, email, phone number.
  4. Via content downloads: name, email.

We do not process special categories of personal data.

PURPOSES OF DATA PROCESSING

Your personal data will only be used for the following purposes, with your explicit consent provided in the corresponding section of the website:

  1. Contact Form: to respond to inquiries and/or provide information requested by the User.
  2. Registration Form: to create a user account and enable access to website functionalities.
  3. Warranty Form: to confirm the warranty of your equipment.
  4. Content Downloads: to update and deliver subscribed content.

Other purposes:

  • To gather your opinion and improve the services provided on the website.
  • To conduct profiling and usability analysis of the website through cookies (as specified in the Cookie Policy).
  • Social Media: as described in the relevant section below.
  • Use of Photographs: Images published on the website are the exclusive property of CINCOS, SL.

You may revoke your consent at any time by sending an email with the subject “Unsubscribe” to the address indicated above.

In accordance with the LSSI-CE, CINCOS, SL does not engage in SPAM practices and will not send commercial emails unless they have been previously requested or expressly authorized by the User. Every communication you receive from the Provider will include the option to withdraw your express consent to receive further communications.

We will not process your personal data for purposes other than those described, except where required by law or court order.

No decisions will be taken based solely on automated processing that produce legal or similarly significant effects concerning your data.

LEGAL BASIS FOR PROCESSING

The legal basis for processing your personal data is your consent, given when completing the relevant form and ticking the consent box.

The prospective or commercial offer of products and services is also based on consent. Withdrawal of consent will not affect the execution of any subscription contract.

Failure to provide the required personal data or acceptance of this Privacy Policy will make it impossible to fulfill the purposes described above.

In cases where there is a pre-existing contractual relationship, the legal basis for processing shall be the performance of such contract and compliance with related administrative, tax, and accounting obligations under applicable law.

DATA RETENTION PERIOD

Your personal data will be retained for as long as our commercial relationship continues or until you exercise your rights of cancellation, objection, or withdrawal of consent. Even after exercising your rights, we will keep your data properly blocked for the time required by applicable legal obligations.

DATA RECIPIENTS AND TRANSFERS

CINCOS, SL does not transfer or communicate personal data within or outside the EU. Data will only be disclosed to law enforcement authorities or courts upon judicial order or legal obligation.

The information you provide through this website is hosted on servers owned by CINCOS, SL.

We may share personal data with third parties acting on our behalf or involved in our business management, such as:

  • Authorized local distributors.
  • Business partners providing services on our behalf.

RIGHTS OF DATA SUBJECTS

As a data subject, you may exercise the following rights before CINCOS, SL by sending a written request to the postal address indicated above or via email to contactos@cincos.es, with the subject line: “DATA PROTECTION: DATA SUBJECT RIGHTS”, and attaching a copy of your ID or an equivalent legal document:

  • Right of Access: to know and obtain information about your personal data being processed.
  • Right to Rectification or Erasure: to correct inaccuracies or delete data that are inadequate or excessive.
  • Right to Cancellation: to request deletion of data deemed inappropriate or unnecessary.
  • Right to Object: to object to the processing of your personal data.
  • Right to Restrict Processing: to request marking of personal data to limit future processing.
  • Right to Data Portability: to receive your personal data and transmit it to another controller.
  • Right not to be subject to Automated Decision-Making (including profiling): to ensure that no decisions are taken solely based on automated processing that significantly affect you.

You may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out before such withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your rights have been violated (www.aepd.es).

SECURITY MEASURES

All data you provide will be treated confidentially. The Provider has implemented appropriate technical and organizational measures to ensure data security, preventing alteration, loss, unauthorized access, or unlawful processing, in accordance with the state of the art and the nature of the data stored.

We guarantee that all systems, programs, and infrastructure meet the required standards of integrity and security under applicable regulations.

LANGUAGE

The applicable language of this Privacy Policy is Spanish. In the event of discrepancies with versions provided in other languages, the Spanish version shall prevail.

PROFILING AND ANALYTICS

The information provided via forms, website interaction, browsing data (including cookie-based information), may be processed for segmentation or categorization purposes, to be applied to activities related to general administration, advertising, user profiling, market research, statistical analysis of services and content usage, preferences, and surveys.

The data used for profiling will not directly identify users, but will be aggregated to illustrate the demographic composition of website visitors (e.g., age, country, gender).

By accessing this website, you explicitly consent to such profiling, segmentation, and categorization for the purposes described.

SOCIAL MEDIA

CINCOS, SL may have an official presence on social networks. Data processing of users who follow or interact through social networks with CINCOS, SL’s official pages shall be governed both by this Privacy Policy and by the terms of use, privacy policies, and access rules of the respective social media platforms, previously accepted by the user.

CINCOS, SL will process such data for the purpose of properly managing its presence on social media, providing information about activities, products, or services, or any other purpose permitted by the platform’s regulations.

The publication of content is prohibited if it is:

  • Presumably unlawful under national, EU, or international regulations.
  • Offensive to fundamental rights, contrary to good faith, or harmful to the reputation of users or third parties.
  • Contrary to principles of legality, honesty, responsibility, human dignity, protection of minors, public order, privacy, consumer protection, or intellectual/industrial property rights.

CINCOS, SL reserves the right to remove any content deemed inappropriate without prior notice.

If you share personal information through social networks, CINCOS, SL shall not be held responsible for the security measures of those platforms. Users should consult the relevant policies of each social network for details.

PUBLICATION OF TESTIMONIALS

If you choose to publish a testimonial on the website, the data provided will be processed for the purpose of managing suggestions, experiences, or opinions about products and/or services, and to make them publicly available to assist other users.

Data will be retained for as long as there is mutual interest in maintaining the purpose of processing. Once no longer necessary, they will be deleted using appropriate security measures to ensure pseudonymization or complete destruction.

Only your name will be published alongside the testimonial.

AMENDMENTS TO THIS PRIVACY POLICY

CINCOS, SL reserves the right to amend this Privacy Policy to reflect legislative or jurisprudential changes.

REVOCABILITY

Consent for data processing and disclosure may be revoked at any time by contacting CINCOS, SL under the terms described herein. Such revocation will not have retroactive effect.

GOVERNING LAW AND JURISDICTION

In general, relations between CINCOS, SL and Users of its telematic services provided through this website are subject to Spanish law and jurisdiction. Both parties expressly submit to the jurisdiction of the Courts and Tribunals of Barcelona for the resolution of any disputes arising from or related to the use of this website.