Sergi Matas Ibáñez

Education

1994 – 1995
Advanced Vocational Diploma (Higher Level) in Automated & Programmable Systems
Escola Municipal d’Educació Secundària i Formació Professional Joan Manuel Zafra

1991 – 1994
Vocational Training (FP II) in Industrial Electricity & Electronics
Escola Municipal d’Educació Secundària i Formació Professional Joan Manuel Zafra

1984 – 1989
BUP & COU (Upper Secondary Education)
IES Joan Salvat Papasseit

1999-2002
Technical Engineering in Industrial Electronics
EUSS Sarrià (UAB)
Completed 1/3 of credits

Professional Experience

2015 – Present
Managing Director — CINCOS Medicina & Estética 
• Lead the commercialisation and after-sales service development for aesthetic medical devices, ensuring correct implementation and technical support for clients.
• Manage a multidisciplinary team to ensure successful importation and distribution of high-quality healthcare products.
• Implemented an after-sales support system that increased customer satisfaction by 25% by improving response times and strengthening preventive maintenance.

2012 – Present
Founder & General Manager — Aesthetic Devices Service & Repair
Company: Technical service specialising in aesthetic medical equipment.
• Founded and manage a company dedicated to the repair and maintenance of aesthetic medical devices, building a nationwide client network.
• Developed a tracking and preventive maintenance system, reducing equipment failures by 20% and extending device lifespan.
• Implemented a highly efficient technical workflow, achieving an average repair turnaround of 48 hours and reducing client downtime by 30%.
• Established a specialised technical support service maintaining customer satisfaction rates above 90%.

Founder & General Manager — Serasitec
2003 – 2012 Company: After-sales service management for equipment across multiple sectors (payment systems, fitness, aesthetics, entertainment).
• Founded and led the company providing after-sales service management across sectors including payment systems, fitness, aesthetics and entertainment.
• Coordinated technical and logistics support for key accounts, maintaining high customer satisfaction across all sectors.
• Increased service operations efficiency by reducing issue resolution times by 40%.
• Led business expansion into emerging markets, acquiring new clients in entertainment and aesthetics and achieving 20% year-on-year client growth.

Technical Manager — Iberselex
1994 – 2003 Company: Importer of payment systems equipment.
• Coordinated technical training for customers and distributors, improving installation and maintenance efficiency.
• Developed after-sales strategies that increased client retention and maintenance contract renewals by 30%.
• Maintained a 95% successful repair rate for payment systems equipment.