Teresa Cid

Professional Experience

September 2006 – Present
Training Director, CINCOS, S.L.

• Designed and implemented operational protocols to optimise the efficiency of work teams.
• Trained and developed trainers across the distributor network, ensuring the quality and consistency of delivered training.
• Provided technical support to clients in programming and troubleshooting issues related to established protocols.

Dec. 2004 – Sep. 2006
Centre Manager & Training Lea, Novalaser

• Led the centre team, ensuring high-quality customer service and effective promotion of photoepilation services.
• Implemented customer care strategies to improve satisfaction and retention, providing detailed information and service guidance.
• Managed and coordinated service sales, maximising revenue and meeting commercial targets.
• Designed and delivered training programmes for end customers to ensure correct understanding and use of services.
• Trained and developed laser operators, improving service quality and operational efficiency.
• Performed administrative and basic accounting tasks, ensuring operational efficiency and compliance with internal processes.
• Managed sales activities, including commercial strategy development and client relationship management to drive business growth.
• Coordinated logistics and transportation, optimising routes and delivery times to maximise customer satisfaction.
• Trained teams in the use and maintenance of the company’s products, enhancing technical competence and after-sales service quality.

Sabadell Jan. 1997 – Nov. 2001
Commercial Management (Independent)

• Developed and executed sales strategies to achieve business objectives.
• Trained and led beauty therapy teams, fostering collaboration and continuous improvement.
• Independently managed administrative operations, ensuring efficient and well-organised internal processes.
• Implemented innovative sales techniques to improve team performance and enhance customer satisfaction.
• Coordinated marketing activities and promotions to strengthen brand awareness in the market.

Sabadell 1992 – Mar 1996
Owner & Centre Manager (Aesthetic Medicine), Punt Imatge Cira

• Managed the aesthetic medicine centre end-to-end, coordinating a team of two beauticians and one massage therapist.
• Introduced advanced aesthetic services while maintaining high standards of customer care.
• Developed and supervised treatment protocols to maximise outcomes.
• Worked closely with healthcare professionals (including dietitians and surgeons) to provide a multidisciplinary approach to aesthetic procedures.
• Promoted a strong team culture, encouraging communication and knowledge-sharing among staff and medical collaborators.

Centro Imagen Punt, Sabadell Jul 1989 – Dec 1991
Beautician

• Managed a client portfolio efficiently, ensuring personalised and satisfactory service.
• Delivered aesthetic treatments and skincare services in line with industry standards.
• Maintained a hygienic and well-organised work environment, complying with health and safety regulations.
• Kept up to date with aesthetic techniques and products to offer innovative, high-quality services.
• Developed strong interpersonal skills to communicate effectively and empathetically with clients.